Terms of Sale

About South Central Hardware

South Central Hardware is an independent physical and online hardware store located in Valdez, Alaska, United States.

Application of These Terms

These Terms of Sale form part of the agreement between South Central Hardware and the customer for an online purchase.

By submitting an order, you confirm that:

• You have reviewed the relevant product information
• You have provided accurate billing, delivery and contact information
• You are authorized to use the payment method selected during checkout
• You agree to these Terms of Sale and the policies referenced on this page

These Terms should be read together with our Terms of Service, Shipping and Delivery Policy, Return Policy, Payment Information page and Privacy Policy.

Products

South Central Hardware sells physical hardware, repair, household, organization and utility products.

Our current online catalog focuses on generic and unbranded products. A product should not be understood as manufactured, authorized or endorsed by another company unless that information is clearly and accurately stated on the relevant product page.

Customers should review the complete product page before ordering, including:

• Product title
• Material
• Dimensions
• Quantity
• Exact package contents
• Intended use
• Product photographs
• Price
• Inventory status
• Shipping and return summaries

You are responsible for checking whether the product’s dimensions, materials, quantity and intended use are suitable for your project.

Product Images and Descriptions

We make reasonable efforts to present product information accurately and clearly.

Minor differences in appearance may result from lighting, photography, screen settings or normal production variation. Product titles, dimensions, quantities and stated package contents should be used when confirming what is included.

If an important product detail appears unclear, contact South Central Hardware before placing the order.

Prices and Currency

All prices are displayed in USD — United States dollars unless the checkout clearly states otherwise.

The complete order total is displayed during checkout before the order is submitted. It may include:

• The product price
• Applicable taxes
• Shipping charges
• Any other order-specific amount clearly disclosed during checkout

Prices and product availability may change without advance notice. A price change will not affect an order that has already been accepted, except where an obvious pricing or technical error must be corrected.

Pricing and Listing Errors

We may correct an obvious error involving a product price, description, quantity, image, inventory status or technical specification.

If an error affects an order, South Central Hardware may:

• Contact the customer to explain the issue
• Request confirmation before proceeding with corrected information
• Cancel the affected product or order
• Issue an appropriate refund when payment has already been collected

We will not knowingly process an order using an obviously incorrect price without reviewing the matter.

Submitting an Order

Placing products in the shopping cart does not reserve them.

When you submit an order, you are offering to purchase the products shown at the prices and under the conditions displayed during checkout.

An automated order-confirmation message acknowledges that the order was received. It does not necessarily confirm that the order has completed payment, inventory, address or security review.

Order Acceptance

South Central Hardware may review an order before accepting or processing it.

We may decline, limit or cancel an order when reasonably necessary, including when:

• A product is unavailable
• The quantity requested cannot be supplied
• Payment cannot be authorized or verified
• The billing or delivery information is incomplete or inaccurate
• The order appears fraudulent, abusive or unauthorized
• A pricing, inventory, description or technical error has occurred
• No shipping option is available for the selected destination
• Processing the order would violate applicable law

If an order is cancelled after payment has been collected, an approved refund will be issued to the original payment method.

Payment

By submitting an order, you authorize the payment service presented during checkout to charge the complete order amount shown.

A transaction may be subject to authorization, billing-address verification, fraud screening or other security checks.

Additional information is available on our Payment Information page.

Inventory and Product Availability

Product inventory may change before an order has been accepted and prepared.

If a product becomes unavailable after an order is submitted, South Central Hardware may contact the customer, remove the unavailable product or cancel the affected order.

When payment has been collected for an unavailable product, an appropriate refund will be returned to the original payment method.

Shipping Availability and Charges

The shipping destinations and options available for an order are displayed during checkout.

Shipping charges, where applicable, are calculated or displayed before the order is submitted.

South Central Hardware does not promise free shipping unless a free-shipping option is specifically displayed for the relevant order during checkout.

Complete shipping information is available in our Shipping and Delivery Policy.

Processing and Delivery

Processing begins after the order has been submitted and payment has been authorized or otherwise accepted.

Before dispatch, an order may require:

• Inventory confirmation
• Payment verification
• Address review
• Fraud or security screening
• Product preparation

Any processing or delivery timeframe shown during checkout or in an order communication is an estimate rather than a guaranteed delivery date.

Customers are responsible for providing a complete and accurate delivery address.

Delivery Problems

If an order is delayed, missing, damaged or shown as delivered but cannot be located, contact South Central Hardware with the available order and tracking information.

An investigation may be required before a replacement, refund or another resolution can be confirmed.

Keep damaged products, packaging, shipping labels and included materials while the issue is being reviewed.

Order Changes and Cancellations

Customers may request cancellation before dispatch.

South Central Hardware will make a reasonable effort to stop or update an order, but cancellation or modification cannot be guaranteed after processing, packing or fulfillment has started.

If the order can no longer be cancelled, an eligible product may be returned after delivery in accordance with our Return, Refund and Cancellation Policy.

Returns

Eligible products may be returned within 30 calendar days after the order is shown as delivered.

You must contact South Central Hardware before sending or bringing back a product.

An eligible change-of-mind return must generally be:

• Unused
• Undamaged
• Complete
• Returned with all included parts and accessories
• Returned with instructions and documentation
• In its original packaging where reasonably possible
• Supported by proof of purchase

Return methods, postage arrangements and the authorized return destination will be provided for the relevant approved request.

Complete requirements are available in our Return, Refund and Cancellation Policy.

Damaged, Defective, Incorrect or Incomplete Products

Contact South Central Hardware promptly if a product arrives damaged, defective, incorrect or incomplete.

You may be asked to provide:

• Your order or purchase information
• A description of the issue
• Photographs of the product and packaging
• Information about any missing components

For an approved return involving a damaged, defective, incorrect or incomplete product, South Central Hardware will pay the reasonable authorized return-postage cost.

Refunds

Approved refunds are issued to the original payment method.

After an eligible returned product has been received, inspected and approved, South Central Hardware normally processes the refund within approximately 5 to 10 business days.

Your bank or payment provider may require additional time before the refunded amount becomes available.

No restocking fee is charged for an approved return.

Product Installation and Use

Hardware products should be used only for their intended purpose and in accordance with any supplied instructions, warnings and compatibility information.

Customers should use appropriate safety equipment and seek qualified professional assistance where a task requires specialized knowledge, licensing or professional installation.

South Central Hardware is not responsible for damage caused by misuse, unsuitable application, improper installation, unauthorized modification or failure to follow relevant instructions, except where responsibility cannot legally be excluded.

Product Warranties

These Terms of Sale do not create an additional product warranty.

A warranty or guarantee applies only when it is clearly stated for the relevant product or required under applicable law.

South Central Hardware does not publish invented manufacturer warranties, certifications or authorization claims.

Customer Information

You are responsible for providing accurate and current information during checkout.

South Central Hardware may use the information provided to:

• Review and process the order
• Communicate about payment, delivery, cancellation or returns
• Prevent fraud and protect transactions
• Meet accounting, tax and legal obligations

For more information, review our Privacy Policy.

Consumer Rights

Nothing in these Terms of Sale excludes, restricts or changes any consumer right or remedy that cannot lawfully be excluded or restricted.

Customers may have additional rights under applicable law depending on the nature of the product, purchase and issue.

Applicable Law and Disputes

These Terms of Sale are subject to applicable law and any mandatory consumer protections available to the customer.

Customers are encouraged to contact South Central Hardware first so that we have a reasonable opportunity to review and address the issue.

An unresolved dispute may be handled by a court or authority with lawful jurisdiction unless another legally permitted process is agreed upon.

Physical Store Address