Track Your Order

How to Track Your Order

After your order has been dispatched, tracking information may be sent using the contact details provided during checkout.

To check your shipment:

1. Open the shipping or dispatch notification sent for your order.
2. Select the tracking link or copy the tracking number shown in the message.
3. Review the most recent shipment update provided by the delivery service.

Tracking Information Is Not Active Yet

A tracking number may not become active immediately after a dispatch notification is issued.

The delivery service may need additional time to receive the shipment, scan the package and update its tracking system. Please check the tracking link again later when the first update is not yet visible.

No Tracking Number Received

Not every available shipping service necessarily includes live tracking.

If you expected tracking information but have not received it:

• Check the email address or contact details entered during checkout.
• Review your spam, junk or promotions folder.
• Confirm that you are looking at the dispatch notification rather than only the initial order confirmation.
• Contact South Central Hardware with your order information when further assistance is needed.

Order Is Still Being Processed

Tracking information is normally unavailable until an order has been prepared and dispatched.

Before dispatch, an order may require inventory confirmation, payment verification, address review, security screening or product preparation.

An order confirmation does not necessarily mean that the package has already been shipped.

Tracking Shows No Recent Movement

Tracking updates may occasionally pause while a package is moving between facilities or waiting for another scan.

Shipment movement may also be affected by:

• Severe weather
• Transportation disruption
• Remote-destination service limitations
• Public holidays or operational closures
• Address-verification issues
• Delivery-service delays

A delayed tracking update does not always mean that the package is lost.

Tracking Shows Delivered but the Package Is Missing

If tracking shows that your package was delivered but you cannot locate it:

1. Check the delivery address shown in your order information.
2. Look around entrances, porches, mail areas and other safe delivery locations.
3. Ask other household members or authorized recipients whether they accepted the package.
4. Review any delivery notice or photograph supplied by the delivery service.
5. Contact South Central Hardware with your order and tracking information.

An investigation may be required before a replacement, refund or another resolution can be confirmed.

Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an error, contact South Central Hardware as soon as possible. We will make a reasonable effort to update the information before dispatch, but an address change cannot be guaranteed after processing, packing or fulfillment has started.

An inaccurate address may result in delay, failed delivery, return to sender or additional charges where permitted by law.

Separate Packages

An order containing multiple products may occasionally be delivered in more than one package.

Separate packages may arrive at different times and may have different tracking numbers when tracking is available.

Damaged Package or Product

If your package or product arrives damaged, keep the product, packaging, shipping label and all included materials while the issue is reviewed.

You may be asked to provide:

• Your order information
• The tracking number
• A description of the damage
• Clear photographs of the package, label and product

Do not return a damaged product until South Central Hardware has reviewed the request and provided instructions.

Approved damaged-product returns are handled under our Return, Refund and Cancellation Policy.

Delivery Timeframes

Delivery estimates depend on the shipping option available for the relevant order and destination.

Processing and delivery timeframes shown during checkout or in an order communication are estimates. They should not be treated as guaranteed delivery dates.

Review our Shipping and Delivery Policy for additional information.

Contact Us About an Order

When contacting South Central Hardware about a shipment, please provide:

• Your full name
• Your order number or proof of purchase
• The delivery address
• The tracking number, when available
• A clear description of the issue

Important: The physical retail address shown above is not automatically an authorized postal-return address or a confirmed collection location for online orders.