Shipping policy

Shipping Availability

South Central Hardware sells physical hardware and utility products. The shipping destinations currently available for an order are shown during checkout.

An order can be submitted only when the selected delivery address is accepted by the checkout system for the relevant products and shipping option.

Shipping Charges

Shipping charges, where applicable, are calculated or displayed during checkout before the order is submitted.

The charge may depend on factors such as:

• The delivery destination
• The products and quantities ordered
• The package size or weight
• The shipping option available for the order
• Any destination-specific delivery requirements

Please review the complete order total before submitting payment. South Central Hardware does not promise free shipping unless a free-shipping option is specifically displayed for the relevant order during checkout.

Order Processing

Order processing begins after the order has been successfully submitted and the payment has been authorized or otherwise accepted.

Before dispatch, an order may require:

• Payment verification
• Address review
• Inventory confirmation
• Fraud or security screening
• Product preparation

The processing estimate applicable to your purchase will be displayed during checkout, included in the order information or communicated separately where available.

Processing may take longer when an order contains inaccurate information, requires verification, includes unavailable inventory or is affected by circumstances outside our reasonable control.

Estimated Delivery Timeframes

Any delivery timeframe shown during checkout or in an order communication is an estimate only. It is not a guaranteed delivery date.

The total time before delivery may include both:

1. The time required to process and prepare the order
2. The estimated transit time after the order has been dispatched

Delivery may be delayed by circumstances such as:

• Severe weather or transportation disruption
• Remote-destination limitations
• Carrier or service-provider delays
• Incorrect or incomplete delivery details
• Security or payment verification
• High order volume
• Public holidays or operational closures
• Events outside our reasonable control

South Central Hardware will not describe an estimated delivery date as guaranteed unless that guarantee is expressly provided in writing for the specific order.

Delivery Addresses

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please verify:

• The recipient’s full name
• The street address and unit number, where applicable
• The city, state and ZIP Code
• The telephone number or other contact details requested during checkout

An incomplete or inaccurate address may cause delay, failed delivery, return to sender or additional delivery charges.

If you discover an address error, contact South Central Hardware as soon as possible. We will make a reasonable effort to update the information before dispatch, but an address change cannot be guaranteed after processing or fulfillment has started.

PO Boxes, APO/FPO Addresses and United States Territories

Availability for PO Boxes, APO/FPO addresses, United States territories and other special-address formats depends on the shipping options accepted during checkout.

If checkout does not accept the address or does not display an available shipping option, we may be unable to complete delivery to that destination.

Alaska and Hawaii

Shipping availability and charges for Alaska and Hawaii are determined by the options presented during checkout for the relevant products and delivery address.

Remote destinations may have different shipping charges, transit estimates or service availability.

International Shipping

International shipping availability is determined by the destinations and shipping options displayed during checkout.

If an international destination is unavailable during checkout, South Central Hardware cannot accept the order for delivery to that location.

Where international shipping is available, the recipient may be responsible for customs duties, import taxes, brokerage charges or other destination-country fees unless the checkout clearly states otherwise.

Order Tracking

When tracking is available for an order, the relevant tracking information may be sent using the contact details provided during checkout.

Tracking information may not become active immediately after a shipping notification is issued. The delivery service may require additional time to scan and update the shipment in its system.

Not every shipping option necessarily includes live tracking. The tracking information available for a specific order depends on the service used for that shipment.

Separate Shipments

An order containing multiple products may occasionally be delivered in more than one package.

When an order is divided into separate shipments, the packages may arrive at different times and may have separate tracking information where tracking is available.

Delivery Attempts and Unclaimed Packages

The delivery service may leave a notice, attempt redelivery or provide collection instructions when delivery cannot be completed.

The customer is responsible for following any delivery or collection instructions provided for the shipment.

A package that is refused, left unclaimed or returned because of an inaccurate customer-provided address may be subject to review before a refund or reshipment is approved. Any applicable charges will be explained before further action is taken.

Delayed or Missing Orders

If your order has not arrived within the estimated timeframe, first review any available tracking information and check whether a delivery notice was provided.

You may then contact South Central Hardware with:

• Your order or purchase information
• The recipient’s name
• The delivery address
• Any available tracking number
• A description of the delivery issue

We will review the available information and, where appropriate, contact or direct you to the relevant delivery service. An investigation may be required before replacement, refund or other resolution options can be confirmed.

Damaged Packages or Products

If a package or product arrives damaged, please contact South Central Hardware promptly.

Keep the product, packaging and all included materials while the issue is being reviewed. You may be asked to provide clear photographs showing:

• The outside of the package
• The shipping label
• The damaged product
• Any damaged or missing components

Do not return a damaged product without receiving instructions first. Approved damaged-product returns are handled under the Return, Refund and Cancellation Policy.

Order Cancellations

You may request cancellation before the order has been dispatched.

South Central Hardware will make a reasonable effort to stop the order, but cancellation cannot be guaranteed after processing, packing or fulfillment has started.

If cancellation is no longer possible, an eligible product may be returned after delivery in accordance with our Return, Refund and Cancellation Policy.

Physical Store Address

Important: This is the confirmed physical retail address. It should not be treated as confirmation that online orders are stored, processed, packed or dispatched from this address. It is also not automatically an authorized return or local-pickup location.

Contact Us About Delivery

For help with an order or delivery issue, contact South Central Hardware using the confirmed telephone number below. Please have your order information available.