Privacy policy

About South Central Hardware

South Central Hardware is an independent physical and online hardware store located in Valdez, Alaska, United States.

Information We May Collect

The information we collect depends on how you interact with us. It may include:

• Contact information: such as your name, telephone number, email address and billing or delivery address.
• Order information: such as the products ordered, quantity, price, order status, delivery details and return or refund information.
• Transaction information: such as payment status, transaction reference and limited billing information supplied by the payment service used at checkout.
• Account information: if customer accounts are available, such as login credentials, saved addresses and order history.
• Customer-service information: such as messages, questions, complaints, photographs and other information you provide when contacting us.
• Device and usage information: such as IP address, browser type, device type, pages viewed, referring website and interactions with our online store.
• Preference information: such as communication choices, cookie preferences and marketing preferences where these features are available.
• Information supplied during an in-store interaction: when needed to answer an inquiry, locate a purchase or address a customer-service matter.

How We Collect Information

We may collect information:

• Directly from you when you place an order, contact us, request a return or provide information in store.
• Automatically when you browse or use our website, including through cookies and similar technologies.
• From ecommerce, payment, fraud-prevention, delivery, customer-support and other service providers involved in supporting the relevant transaction.
• From advertising or analytics services where those services are enabled on the website.

How We Use Personal Information

We may use personal information to:

• Provide and operate our physical and online store.
• Process, confirm and manage customer orders.
• Communicate about purchases, returns, refunds, cancellations and customer inquiries.
• Arrange delivery or another approved fulfillment method.
• Detect, investigate and prevent fraud, misuse and security incidents.
• Maintain business, accounting, tax and transaction records.
• Improve our website, products, services and customer experience.
• Measure website performance and understand how visitors use the online store where analytics tools are enabled.
• Provide advertising or marketing communications where permitted and where the relevant features are enabled.
• Comply with legal obligations, respond to lawful requests and protect our rights or the rights of others.

Payment Information

The payment methods currently available for your order are displayed securely during checkout. Only the options shown during checkout are available for the relevant purchase.

Payments are handled through the payment services presented during checkout. South Central Hardware may receive information such as payment status, transaction reference, billing name and limited payment details needed to administer the order.

Payment providers process payment information according to their own privacy notices, security practices and contractual obligations.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage and similar technologies to:

• Operate essential website, cart and checkout functions.
• Remember customer choices and preferences.
• Protect accounts, transactions and the website from fraud or misuse.
• Measure website performance and visitor activity where analytics are enabled.
• Support advertising or personalized marketing where those services are enabled and permitted.

The cookies and controls available may depend on the ecommerce platform, installed applications and services active on the website. More detailed information should also be provided in our Cookie Policy.

How We Disclose Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate the store or complete a transaction. These parties may include:

• Ecommerce hosting and website-service providers.
• Payment and transaction-processing providers.
• Delivery and fulfillment providers used for the relevant order.
• Fraud-prevention, security and technical-support providers.
• Customer-service and communication providers.
• Analytics or advertising providers where those services are enabled.
• Professional advisers, insurers, auditors and accounting providers.
• Government authorities or other parties where disclosure is required by law.

We may also disclose information in connection with a proposed or completed sale, transfer, financing, reorganization or other change involving all or part of the business, subject to appropriate safeguards and applicable law.

Selling, Sharing and Targeted Advertising

Privacy laws may use the terms “sell” and “share” in specific ways. Selling information for money is different from disclosing information to service providers that help operate the store.

Under some state laws, providing identifiers or online activity information to an advertising provider for cross-context behavioral or targeted advertising may be considered “sharing” or a form of “sale,” even when no money is exchanged.

Whether a particular disclosure is legally treated as a sale, sharing or targeted advertising depends on the technologies enabled on our website and the law that applies to the customer. Where required, eligible customers may request to opt out using the privacy controls made available on the website or by contacting us.

Marketing Communications

If marketing communications are offered, we may send them when you have provided the required permission or when otherwise allowed by law.

You may unsubscribe using the instructions included in the relevant message. You may still receive non-promotional communications concerning orders, transactions, returns, security or customer-service matters.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Completing and documenting transactions.
• Managing returns, refunds and customer inquiries.
• Meeting tax, accounting and legal obligations.
• Preventing fraud and maintaining security.
• Resolving disputes and enforcing agreements.

The applicable retention period may vary depending on the type of information, the transaction and legal requirements.

Data Security

We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

No website, transmission method or storage system can be guaranteed to be completely secure. Customers should protect account credentials and contact us if they believe an account or transaction may have been compromised.

Your Privacy Rights

Depending on where you live and the law that applies, you may have the right to request:

• Confirmation of whether we process your personal information.
• Access to certain personal information we maintain about you.
• Correction of inaccurate personal information.
• Deletion of eligible personal information.
• A portable copy of certain personal information.
• Opt-out of certain sales, sharing or targeted advertising activities.
• Restriction or limitation of certain uses of sensitive personal information, where applicable.
• An appeal if an eligible privacy request is denied.

These rights are subject to legal exceptions. We may need to verify your identity before processing a request. Authorized agents may be required to provide proof of their authority to act for you.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Third-Party Websites and Services

Our website may contain links to websites or services operated by other parties. Their collection and use of personal information are governed by their own privacy policies. South Central Hardware is not responsible for the privacy practices or content of third-party services.

Children’s Privacy

Our store and services are not directed to children under 13. We do not knowingly seek personal information from children under 13. A parent or guardian who believes a child has provided personal information may contact us to request review and appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, service providers, technologies or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us About Privacy

To ask a privacy question or submit an applicable privacy request, contact South Central Hardware using the details below.